Wont Do

1) We will not cut down trees, or put antenna masts on your house. Some people simply cannot receive the signal or cannot receive the signal without an enormous effort. Installation does not cover anything but simply attaching the subscriber module to the house and running 50 feet of Cat 5 wire. If you do need a short mast, sometimes we can do this. However, we charge time and material for mast installations. Most short mast installations will cost $1200 - $2500 or more. The best value would be for you to install any additional things like this yourself. Radio Shack stocks TV antenna mounting accessories. TV antenna masts will work for simple subscriber modules. Reflector dishes cannot be installed on a mast. They require a building or tower.

2) We will not fish walls, drill through concrete foundations or conceal the wire. This means the wire will generally be stapled to the outside of the house to a point where a drilled hole allows the wire to pass into the house. From that point on, the wire will be stapled along the surface of walls to a point where it can connect to the computer. We try to route the wire along baseboards and corners to make it as unobtrusive as possible. If this is not acceptable, we can perform the additional tasks on a time and materials basis, however due to time constraints, this may add weeks to the installation schedule. If you have extraordinary requirement, an electrical contractor can perform almost any operation that may be needed.

3) We provide IP over Ethernet to you computer NIC card ONLY. If you have software or configuration issues other than configuring with the proper IP, Subnet Mask, DNS server and Gateway you will have to hire us at an additional cost to help you. We can be your private tech support IT professional by phone at a cost of TT$225.00/hr. Many times, we can help you for free, but time constraints prevent us from giving you unlimited tech support on issues beyond the proper operation of our network. If we can Ping your computer, we consider our network to be functional. We don't want to appear heartless, but there is no way we can possibly fix every odd little thing wrong with your computer at no charge. We sell connectivity to the internet and technical services. If we come out on a service call and find your computer or networking is bad, we will charge you. We generally can determine if it is our problem before we do a truck roll. At this point, we are not anticipating a charge if we find the problem in your computer. If this becomes a burden, our regular charge will be implemented. I hope you find us friendly and helpful, but generosity has it limits when the problem is in your computer.

4) We do not police content. We do not filter. We do not process the data in any way other than routing. You are connected to the Raw Wild World of the internet. This will allow maximum speed, throughput and functionality. It will also allow the world at large to attack your computer if it is left unprotected. It is your responsibility to install firewalls, proxy servers, and any other software you desire to limit damage to your computer. It is also your responsibility to protect your family, children, neighbor's children and anyone else that may have access to your computer to content that may be unsuitable or damaging. Software is available to allow all of these protections to be put in place on your computer. We can recommend consultants that can provide software, installation and setup.

5) We could help you configure your X-Box or any other gaming device at an extra cost. We could help you configure or troubleshoot your router or home network as well at an additional cost. If you call for tech support, you must have the canopy connected dirctly to the computer, the computer must be configured exactly as it was at the time of the install. If the configuration has changed or if the canopy is connected to any other device, we cannot help.

6) We will probably not respond to trouble reports as soon as you wish. All of our employees are on this system at home and we monitor it constantly. System wide troubles are detected and resolved in what we believe to be a timely manner. But for certain critical uses and critical users we are probably too slow. This is the reason we do not offer a Service Level Agreement. We only agree to give you the best service we can. Sometimes, for some people, our best is not good enough.

7) We will not tolerate anyone using the system for disruptive activities. These include, but are not limited to, port scanning other computers or networks, sending spam or unsolicited commercial e mail, setting up a device that uses RIP, accessing our company servers, accessing the computers of other subscribers, operating any type of server that allows sharing of music or other intellectual property in violation of copyright laws, operating any server that distributes pornography or other material that we deem unsuitable, distribution of any software, object-files, executable files or source code that is in any way related to viruses, worms or other types of damaging data or files or programs. Basically, we are judge, jury and executioner. If we receive reports from services like spam-cop or people indicating that you are port scanning or participating in any of the above, we will simply shut you down. We don't have the ability to prove anything one way or the other. This is basically zero strikes and you are out. We will give you a chance to plead your case AFTER we shut you down. Kinda shoot first and ask questions later. It is way too easy to do lots of damage in very little time. That is why we are going to take this stance.